Delete your meCove account
How to delete your account, with or without the app.
In the app
If you are a Client, open the meCove app, go to Settings and choose Delete account. If you are a Professional, sign in to the meCove web app and delete your account from its Settings.
If you no longer have the app
Install meCove again, sign in with your mobile number, then go to Settings and choose Delete account.
If you cannot receive the code on that number any more
Write to hello@mecove.com. We will check that the account is yours before we delete anything.
What happens when you delete
- Access ends at once and cannot be restored — for you and for your Professional, including any Session Bridge you sent them.
- Indian law requires us to keep personal data for at least one year from when it was processed, even after you delete it (Rule 8(3) of the Digital Personal Data Protection Rules). So we move it into a locked store that nothing in meCove can read, and destroy it one year after each item was processed. An entry you wrote long ago is destroyed almost at once; a recent one waits.
- When it is destroyed, the key that unlocks it is destroyed too, so any copy in a backup can never be read again. Backups themselves expire after 14 days.
- We keep your mobile number until the locked copy is destroyed, so we could still reach you if a security incident affected it.
- We keep a short record that the deletion happened — identifiers and dates, none of your writing.
- You can sign up again on the same number at any time. It starts fresh; nothing comes back.
- Your Professional is told that you closed your account.
What we cannot delete
A copy of your data that you downloaded and shared, and anything your Professional wrote down outside meCove, are outside our control.
The full wording is in the Privacy Policy, section 10.